Ep. 6 - Phil Casse: Genuine Customer Service | Who Did You Impact Today?

Miracles in Meat Podcast | Ep. 6 – From Fast Food to Fine Meat: Phil Casse’s Journey in Customer Service & Cajun Meats

How Restaurant Leadership & Customer Service Shape a Cajun Butcher Shop

In this episode of Miracles in Meat, Shane Thibodaux and Beau Bourgeois sit down with Phil Casse, the Customer Service Manager at Bourgeois Meat Market and lead guitarist for Thibodaux-based band Coma Nights.

Phil’s career started in fast food and restaurant management, working at Chili’s, Jimmy John’s, and Raising Cane’s, where he mastered business operations, staff training, and customer service leadership. Now, he’s applying those same skills at one of the world’s oldest Cajun butcher shops, ensuring that every customer experience at Bourgeois Meat Market matches the quality of its smoked meats, beef jerky, and boudin sausage.

Inside This Episode:

🔥 The journey from fast food to fine meats—how Phil transitioned to Bourgeois Meat Market
🔥 Lessons in customer service, staff leadership, and running high-volume businesses
🔥 What makes small business management unique in the meat industry
🔥 The connection between Cajun food, music, and community in Thibodaux, LA

Why You Should Listen:

If you're interested in Cajun food, Louisiana’s meat industry, customer service leadership, or small business success, this episode delivers incredible insights, humor, and real-life experience from both the butcher shop and the restaurant world.

💥 Exclusive Offer

🛒 Use code: MIMPODCAST for 10% off your cart at checkout!

🔗 Connect with Us:

🌐 Website: www.bourgeoismeatmarket.com
📍 Facebook: https://www.facebook.com/bourgeoismeatmarket
📸 Instagram: https://www.instagram.com/bourgeoismeatmarket/
📩 Email: Shane@bourgeoismm@gmail.com

Phil's Band >>>>>>COMA NIGHTS - SPOTIFY